Terms of Service

Agreement to terms

These Terms of Service (“Terms”) govern access to and use of KEYLINK Rentals (“KEYLINK,” “we,” “us,” or “our”) and the websites, applications, and services available at keylinkrentals.ca (collectively, the “Service”). By creating an account, posting a listing, making a payment, or otherwise using the Service, you agree to these Terms.

Platform use

KEYLINK provides software for rental operations, landlord–tenant workflows, and a public rental marketplace. We may modify, suspend, or discontinue features with reasonable notice where practicable. You are responsible for maintaining accurate account information and safeguarding your credentials.

Listings and marketplace content

• You represent that listing content you submit is accurate, lawful, and that you have the right to publish it.
• You must comply with applicable residential tenancy, advertising, and anti-discrimination laws.
• We may remove or restrict listings that violate these Terms, our policies, or applicable law.
• Public marketplace visibility does not guarantee inquiries, applications, or tenancies.

Landlord and tenant responsibilities

KEYLINK is a technology platform, not a landlord, broker, property manager, or legal advisor. Landlords and tenants are solely responsible for lease terms, rent collection outside the Service, notices, compliance with residential tenancy legislation (including British Columbia rules where applicable), and disputes between parties. Nothing in the Service constitutes legal, tax, or financial advice.

Payments and subscriptions

• Rent, subscription, marketplace ad, and other charges may be processed through Stripe or other payment processors subject to their terms.
• Fees, refunds, and chargebacks are handled according to the applicable product flow and applicable law.
• You authorize us and our payment partners to charge payment methods you provide for approved transactions.

Listing promotion and advertising

Optional paid listing promotion (including campaigns delivered through Meta/Facebook/Instagram when enabled) is KEYLINK-managed advertising on an “as available” basis. Promotion budgets are prepaid and charged upfront for the period you select. After promotion begins (including once delivery has started or been prepared on a third-party platform), promotion fees are non-refundable except where required by law.

Delivery, reach, impressions, and inquiries depend on third-party advertising platforms and factors outside our control. KEYLINK does not guarantee leads, applications, tenants, revenue, or listing performance. Promotion may be paused automatically when a listing becomes inactive, by you, or by KEYLINK for policy or operational review. Third-party platforms may review, reject, or pause ads independently.

You are responsible for listing and ad content accuracy and compliance with applicable advertising and tenancy laws. Promotion failures or billing issues may require support review before a new promotion can be started.

Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, harassing, or discriminatory purposes.
• Attempt to access accounts or data without authorization.
• Interfere with security, scrape the Service without permission, or introduce malware.
• Misrepresent identity, listings, or payment authority.
• Resell or sublicense the Service except as expressly permitted in writing.

Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEYLINK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KEYLINK AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID TO KEYLINK FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) CAD $100, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

Indemnity

You will defend and indemnify KEYLINK against claims arising from your content, listings, tenancy decisions, misuse of the Service, or violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Courts in British Columbia shall have exclusive jurisdiction, subject to mandatory consumer protections in your jurisdiction.

Changes

We may update these Terms by posting a revised version on this page. Continued use after changes become effective constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: info@keylinkrentals.ca
KEYLINK Rentals · https://keylinkrentals.ca